Returns, refunds and warranty

Hardware

Workstations, servers and DGX Spark

First 7 days

If your system is dead on arrival or fails within 7 days of delivery, we repair or replace it at no charge. In the Seattle area, we pick it up and bring it back.

Warranty

• Parts carry their manufacturers' warranties, which pass to you. We help you file and follow up on those claims.
• Our own workmanship warranty covers the build itself (our assembly, wiring and installation) for 1 year from delivery.
• If something covered fails during the warranty, we repair or replace it. Warranty claims are settled by repair or replacement, not refund.

What the warranty does not cover

Physical or liquid damage, misuse, modifications we did not make or approve (including overclocking), power surges when the system was not on the recommended UPS (battery backup), software or configuration changes made by others, and normal wear.

Change-of-mind returns: 30% restocking fee

You can return hardware within 14 days of delivery if it is in like-new condition, with all parts, accessories and original boxes, and the serial numbers match our delivery record. A 30% restocking fee applies. You arrange and pay for return shipping, or we can pick it up locally by arrangement.

If you are an individual buying for personal, family or household use and the sale was made at your home, you may cancel within 3 business days for a full refund, as federal and Washington law provide; the restocking fee does not apply to that cancellation.

What can't be returned

• Custom extras you specifically requested: parts ordered just for you, your own drives and data, and special modifications
• Consumables
• Anything damaged by misuse

Serial numbers

Before delivery, we record and photograph the serial numbers of all major parts. Every return and warranty claim is checked against that record. We do not accept parts that don't match or have been swapped.

Mac Studio

The Mac Studio comes directly from Apple, so Apple's warranty and return policy cover it. Our setup work is covered under Services.

Deposits and payment

• A 50% deposit places your order. Once we have ordered parts, the deposit is non-refundable. If we can't deliver your order, we refund the deposit in full.
• The balance is due at delivery, when you sign off.
• Payment by bank transfer (ACH or wire). We send an invoice with payment instructions.
• The equipment remains ours until it is paid in full. Responsibility for loss or damage passes to you at delivery.

Refunds

Accepted returns are refunded by bank transfer to the account that paid, within 10 business days, less any restocking fee. Sales tax collected on the refunded amount is refunded with it.

Services

• How we work on your system: our technician installs the software at your office from a signed software package that we build and test. We do not keep remote access after installation. Support is on site, or by a screen-share session you start and can end at any time. Updates come as signed packages, installed on site or by your IT team using our guide. Health dashboards run on your own network for your IT team; nothing reports out to us unless you choose to turn it on. Your data stays at your site: if hardware has to come back to us, the drives holding your data stay with you or are erased on site first.
• Setup, installation, data onboarding and training are not refundable once performed. If something doesn't work as described in your quote, we fix it at no charge.
• Support plan: cancel anytime with 30 days' written notice (email is fine). Unused prepaid months are refunded pro rata.

Delivery sign-off

At delivery, we give you a short demo and go through an acceptance checklist together. You sign it to confirm the system was received, set up and working. That date starts your 14-day return window.

Starting a return or claim

Email info@seattleworkstation.com with your quote or order number, the system's serial number and a short description. Please wait for our reply with instructions before sending anything back.